Terms & Conditions | Unique Children's Parties | Glasgow

Basic Contract Terms & Conditions

Please also refer to package terms and conditions for hire terms and conditions. The terms "days" refers to working days and any bank holidays or local public holidays cannot be classed as a working day.

Unique Children’s Parties (UCP) Standard Terms and Conditions

Please note that these are our standard terms and conditions that apply to all bookings, and are subject to change also all our individual service terms and conditions apply therefore we advise regular checks of our website.

Agreement: This is an agreement between us - trading as Unique Children's Parties (UCP) and you the client. This agreement starts from the date you make a confirmed booking with us. Only these terms shall constitute the agreement between UCP and you the client.

Confirmed booking: A booking is deemed as confirmed when UCP are in receipt of a deposit and/or a completed booking pack or by any other written form that establishes mutual agreement. Only the items listed on the booking pack shall form part of this agreement.

Order Policy: When ordering please opt for the minimum requirement, orders can only be reduced by 10% up until 45 days prior to the Event date, after which time orders cannot be reduced but may be increased with sufficient notice provided. We will email you no later than you 7 working days prior to your event in line with our final order confirmation. Please note in order to ensure order accuracy we cannot make alterations to orders out with the booking and then final order confirmation periods as multiple changes leads to order uncertainty. If you would prefer a more bespoke service then please opt for our planning services.

Planning Service: To book this service we require the agreed fee which permits planning time.

Payment terms - Deposit: Should a non-refundable non-transferrable deposit be required, please refer to your individual booking pack for further information of deposit sums required.

Full Balance: Is due in line with individual agreements. If payment is due on the day then this should be made prior to the event time slot when items are fully set up and provided in cash within a sealable envelope.

Cancellation: Permitted up to 60 days prior to the date of event, with deposits being non-refundable or transferable unless agreed to by us. Should cancellation occur for any reason then the cancellation fees below will be applicable and immediately chargeable to any card held on file, if this payment fails then we will invoice you which will incur an additional administration fee, please view failed payment section below.

60 to 45 days prior to event: 50%
45 – 31 days prior to event: 75%
30 days or less: 100% of balance after deposit payment
The complete hire fee will be payable should we arrive at the agreed venue/site to find the cancellation of the function/hire.

Failure to in full and pay on time: Will activate our collections process, please note that each step will incur a £35 administration fee:

Payment reminder
Final reminder
Letter before action
Submission to claims court

Any time required to prepare or attend court is chargeable at £35 per hour to cover the staff cost involved.

Weather Conditions: In the event of UCP being unable to attend or access event due to inclement weather conditions such as snow, winds, rain, or any circumstances beyond our control, and cancellation of the event occurs, we will offer the opportunity to reschedule for an alternative day of your choice however this remains at UCP’s discretion. UCP will not be held liable for cancellation of events for reasons beyond our control.

Rescheduling: Can be done up to 60 days prior to the event depending on availability, there will be a £35 rescheduling fee to cover the costs involved in rescheduling. Rescheduling time frame is within the next 6 months and cannot be used in such a way as to allow for cancellation of an event. If we are unable to reschedule to a mutually agreeable date then cancellation of the event will occur in line with our cancellation policy listed above.

Delayed event schedules and late finish fees: If due to the late running of or alterations to the event schedule, the staff in attendance are not able to offer services ordered in the allocated time within this Contract, there will be no reduction to the agreed fee. If the event runs late and the staff agree and are able to finish later than the allocated time, then the following standard ‘late finish’ fees are applicable: A percentage of the total balance in relation to original service and time booked is due and charged in a minimum of 30 minutes increments, payable to the staff member or by BACs (to be shown to a staff member) prior to any extension of services being carried out. For instance, if the service was for a Face Painter which was charged @ £135 for a 2-hour slot then the additional cost would be £31.25 per 30-minute extension. Please note that this is just an example and prices charged constitute applicable charges. The staff in attendance have the right to refuse to extend their performance times without penalty. Offered only on a discretionary basis and will rely upon availability and/or staff commitments.

Third Party Supplier / Special Service cancellation policy: UCP book many trusted third party providers on behalf of our customers, these services are subject to special service cancellation policies, these are, but are not limited to Photo Booth, Animals, Magician, Professional/Senior Face Painters etc. Any of the services, where a third party is in operation will have a strict 90-day cancellation policy. All deposits are non-refundable.

Delivery: UCP is not liable for late delivery due to unforeseen circumstances for example, but not limited to, breakdowns, bad weather, acts of God or traffic issues. Our staff member will attempt to, contact you to alert you to any potential delays. Should cancellation occur as a result UCP cannot be held liable and as such our rescheduling policy is applicable but full payment is required.

The Venue / site: It is the responsibility of the client named on the contract to provide a safe working environment, ensuring that sufficient access is available for the loading and offloading of the equipment. The venue must have the required access and area required to allow the equipment/service to be set up/utilised safely. Disabled access is required due to the weight, time restrictions for set up/removal. In addition, we advise against stair access as this may result in the cancellation of your booking. Designated and secure parking must be available outside the venue for one large van / car. If parking charge enforcement is in place, then you will be liable for any parking charges accrued to cover the entire allocation of the party. The area where the equipment is to be set up must be clean, and not contain any substances such as, oil, paint, or any sharp objects such as glass, metal, or wood, which may cause injury or damage to any persons or equipment. UCP reserve the right to refuse the operation or hire of our equipment if we believe that the venue is unsuitable or unsafe, the client is liable for all costs listed under the cancellation policy.

Equipment: In the unlikely event of equipment failure/malfunction, any refund cost will be at our discretion. Damage to equipment when on hire will be the responsibility of the hirer/organiser. This shall be, but is not limited to, the costs of repair or replacement and loss of future hire. Only staff of UCP may operate the provided equipment unless on a hire only basis.

Guest Numbers: UCP operate a strict policy in relation to guest numbers. To avoid upset or exclusion for guests’ total numbers in attendance must reflect those stated within this booking pack otherwise an imbalance in the ratio of service users to staff members/time allocated shall occur. It is therefore essential that UCP are aware of attendance numbers prior to the event. If final numbers are unknown then the number of guests invited should be provided. Staff allocation is determined based on each event/service with a direct link to the demand/usage of quoted numbers or relatively priced services/hire products. If on the day of the party these numbers are 10% higher than the confirmed order then services will be withdrawn. If an agreement on how best to cover the extra demand is not reached then UCP’s decision will be final. Regardless of the outcome, full payment of the original order shall be chargeable regardless. UCP will provide a calculation for any additional numbers on a per head basis and depends on the services ordered if possible. Please refer to our “Maximum User Numbers” in relation to individual services for further information. This decision is in place to ensure user safety of guests, employees, equipment and to ensure coverage of services and the continuation of the reputable and professional services provided by UCP.

Guest Behaviour: UCP reserve the right to decide the continuation or removal of any service(s) should any unacceptable guest behaviour occur. This decision process will take place for, but not exclusively to, the following reasons:

Guest/attendees are acting in an abusive or aggressive manner towards staff and/or equipment
Interrupting or enforcing a change on our staffs routines or roles
The conditions are proving to be too dangerous
Too many service users

Should this happen then the total cost shall be payable by the named client on the contract with no refund policy applicable.

Our staff member on-site will provide a warning prior to the initiation of any close down steps. The issuing of this warning will initially be to the guest whose behaviour is causing concern, if this behaviour persists then a final verbal warning will be issued to you the hirer prior to close down steps being initiated.

Event photography/videography: UCP may use photographic/video footage of each event for advertising purposes unless we receive a written request to the contrary. Any photographic/video content taken is for promotional purposes only and a complimentary copy of all footage will be available should you require this.

Public Liability Insurance: UCP holds Public Liability Insurance. UCP are not liable for damage caused to floors, walls, clothing, shoes, person belongings or sound and lighting equipment. By signing this agreement, you waver all rights to claim against damage caused by our equipment.

Clean-up service: Our staff will endeavour to leave their operational area as they found it, we do not clean up the venue as this is associated to your guests and your hire of the venue.

Mains power supply: You the client must ensure that UCP have access to mains 13 amp-power supply within close range of set up location.

Complaints: If you are not happy with the level of service or staff in attendance for any reason, it is your responsibility to make the staff aware of this immediately and not at the end of the event so any concerns the client may have can be dealt with and acted upon accordingly within the party. No refunds can be provided if staff at the event have not been made aware of any issues as they have not had the chance to rectify any issues.

Training, security & Quality purposes: Our staff may have a recording facility incorporated within their setups which is for training and quality purposes and to ensure participant and staff safety throughout. We also reserve the right to utilise footage for marketing purposes. We also utilise this footage to ensure any complaints are fully investigated where in use. Should you wish to withdraw from this please let us know.

For specific service terms and conditions please use the link at the top and ensure you have read these.

UCP SERVICES T&CS:

Inflatable Hire

Hire charges do not include attendance by our employees for any purpose other than delivery/collection. Should you require the inflatable staffed then an additional cost is applicable, contact us for pricing.
Inflatable are strictly for children under 11yrs old unless otherwise stated. Any child taller than the inside wall is not permitted to use it. Under NO CIRCUMSTANCES should ADULTS ENTER ONTO THE castle as this may result in damage to the castle. Any damage will incur a cost which is payable by the hirer named on this agreement.
Up to adult usage: Disco dome and Giant slides are for users in this category.
Any remaining balances payable to the driver upon delivery of the unit, deposits are non-refundable.
No signs are to be glued/taped or hung on the castle at all.
You ("the Hirer") are responsible for injury or damage occurring whilst the equipment is on hire and UCP strongly advised to take out Public Liability Insurance covering the use of the Inflatables whilst it is on hire to you.
You must ensure that there is adequate adult supervision always. Supervision of the Inflatable(s) is required at all times, if hired overnight; the unit along with all accessories are to be stored indoors. When not in use, cover the castle with the additional cover supplied by ourselves.
Like all reputable companies we cannot set up in adverse weather conditions, any wind conditions over 18 mph are considered dangerous and we therefore cannot set up. Although most of our inflatables have rain covers, these are to keep the children dry until you can safely remove users. Therefore, if forecasts predict any heavy rain or anything more than light intermittent showers for more than 30% of the hire time we cannot set up. We take the safety of all our users extremely seriously and we cannot risk user’s health/safety. If we set up and it is dry but later begins to rain, it is under our strict instructions that you should cease use and cover all our electrical items.
Children must remove all shoes before using the Inflatable (s) and children should not climbing up walls/barriers. Absolutely no food, drink glasses, glass, belts permitted on any of our inflatables.
You, the hirer must ensure the removal of all sharp objects from the location prior to set up, including but not limited to, badges, spectacles, earrings, jewellery etc. You must also ensure that our equipment remains free from but not limited to, scratches, tears, dirt (of any kind), detached from its connecting item (if applicable) and in the same working condition as delivered. No face paints, party poppers, confetti, coloured streamers or silly string either on or near the equipment. Should staining or damage occur you, the hirer will be liable.
All units are checked on delivery, signing below indicates acceptance of the Castle as being in good condition.
Only Unique Children’s Parties staff are authorised to collect the hire equipment. Equipment should not under any circumstances, be released to anyone other than our staff. If you are unsure of any staff member collecting, please contact us for clarification on the telephone number provided.
Extreme caution with extension cables (which are to be taped down and un-taped at the end of the hire by the hirer) and the electric blower. Do not cover the blower with anything that will obstruct its flow.
Avoid mixing older children on the equipment at the same time as younger children. Also, do not allow children with medical conditions, which may put them at risk of injury (i.e. brittle bone disease or temporary injuries), to use the soft play
Keep all equipment clean and in dry conditions. Please clean and dry any spillages. If equipment requires professionally cleaning before the next hire, then the hirer will incur a cleaning charge. If the equipment collected is in an extremely dirty condition, then the person hiring it will incur a cleaning charge.
Strictly, no alcohol or drug use on or near the equipment – UCP will not be liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and/or drug use.

MOBILE SOFT PLAY

Hire charges do not include attendance by our employees for any purpose other than delivery/collection.
Should you require the mobile soft play area staffed then an additional cost is applicable, contact us for pricing.
You must ensure the equipment is supervised by a responsible person over the age of 18 (eighteen), at all times. UCP do not supervise the event, as standard, nor does our company or their staff accept liability for any damage, accidents or injuries that may occur whilst the equipment is on hire. You ("the Hirer") are responsible for injury or damage occurring whilst the equipment is on hire and we advise that you take out public liability insurance covering the use of the equipment whilst it is on hire to you.
Unique Children’s Parties will set up the equipment considering full safety of the children, and therefore it is imperative not to move the large equipment, such as the ball pool or mats for the floor. We will not accept any liability for damage during the period of hire if this has occurred. UCP will photograph set up areas as evidence of the setup.
The soft play equipment is strictly for children under the age of 5 years. UCP request the removal of shoes whilst using the soft play equipment, and for hygiene reasons socks worn at all times. Under no circumstances should adults play on the soft play or play equipment as this will result in damage to the equipment or injury to the individual(s)/child. Adults must not lean or sit on any soft play, ball pool walls, play equipment etc. Adults who enter the soft play area or walk over the padded floor tiles whilst supervising must remove shoes, particularly heels. You the hirer are responsible to pay an additional fee for replacement or repair.
You must ensure the removal of all sharp objects from the location prior to set up, including but not limited to, badges, spectacles, earrings, jewellery etc. You must also ensure that equipment remains free from but not limited to, scratches, tears, dirt (of any kind), detached from its connecting item (if applicable) and in the same working condition as delivered. No face paints, party poppers, confetti, coloured streamers or silly string either on or near the equipment. Should staining or damage occur you, the hirer will be liable.
Only Unique Children’s Parties staff are authorised to collect the hire equipment. Equipment should not under any circumstances, be released to anyone other than our staff. If you are unsure of any staff member collecting please contact us for clarification on the telephone number provided.
Avoid mixing older children on the equipment at the same time as younger children. Also, do not allow children with medical conditions, which may put them at risk of injury (i.e. brittle bone disease or temporary injuries), to use the soft play.
Keep all equipment clean and in dry conditions. Please clean and dry any spillages. If equipment requires professionally cleaning before the next hire, then the hirer will incur a cleaning charge. If the equipment collected is in an extremely dirty condition, then the person hiring it will incur a cleaning charge.
Strictly, no alcohol or drug use on or near the equipment – UCP will not be liable for any damage, accidents or injury that occurs due to the consumption and effects of alcohol and/or drug use.

Entertainers: Party Hosts, Glitter Tattooists, Balloon Modellers & Food servers

Entertainers:

Each of our employees / Entertainers are trained to offer Party Hosting, Balloon Modelling, Glitter Tattoos as well as food serving services, all are relevantly trained and have relevant food hygiene certificates. There are occasions where staff are training and this may not yet apply.

Guest behaviour: Please refer to our standard terms and conditions. Any aggressive or abusive behaviour is unacceptable and will not be tolerated for any reason and will result in removal of services. Guests are not permitted to remove/touch our equipment as this is required UCP staff to undertake their responsibilities. If guests are not listening to our staff or are unruly then we encourage you the customer to try and focus children on the party host.

Complaints: Please refer to our standard terms and conditions. Complaints must be registered with a staff member on site in order to rectify any issues.

Party Hosts:

Each Party Host will provide continuous music, microphone where required and will host your event undertaking periodic games and dancing.
Generally each Host will follow a structure that from our experience runs best, this will be sent to you within the final order confirmation sent 7 working days prior.
Occasionally if in quieter or busier periods Party Hosts can/will help with other services if and when required and for the best interest of the event.
Guest participation is encouraged by UCP staff but they cannot and will not force guests to participate, should guest not wish to take part in games or dancing then the staff may offer to provide another service such as balloon modelling, this is done as a courtesy to ensure value for money it is not an additional service where both Hosting and modelling are expected.
User numbers: In order to ensure a successful party we recommend no more than 20-25 users per Party Host, otherwise games/dancing become hard to manage, we recommend an additional staff member with more than the recommended numbers.
Prize bundles: consist of small main prizes as well as stickers and a sweet treat box. Should you have any allergy restriction please let us know.

Balloon Modelling or Glitter Tattoos:

In order to ensure a successful event where all guests can access the service ordered we have set a number of guests per service. Each balloon or Glitter tattoo generally takes up to 5 minutes per user. If the number of guests (children) invited exceeds this number by more than 10 % then an additional staff member is required.
When ordering these services it is for one per child, it is not unlimited usage. If there is time remaining, and the number ordered for has not been reached then staff may offer an additional but we advise against this as generally then all users wish an additional service and the price is for each child to receive one service.
When offering Glitter tattoos children must be over 3 years old and be able to sit of their own accord. Services will not be given when a child is being restrained in order to receive one.
To ensure health and hygiene standards, we ask that our products remain untouched by anyone other than the UCP staff member. Please ensure the supervision of children at all times.
If a child has any allergies we cannot offer them the services. It is your responsibility to ensure children who present for our services are able to receive them. Glitter tattoos can last a long time on the skin as it is cosmetic glue used, we will not provide a glitter tattoo on a user’s face.
Our staff cannot/will not continuously provide the same guest with additional services if they choose to remove or destroy a service provided, where we understand balloons can pop, the purposeful destruction of a balloon in order to get another will result in the services being denied.

Food serving

UCP staff will have all necessary food hygiene certificates and will set up and clean down machines as well as serve guests.
Please ensure you book enough staff for the number of guests and/or food items otherwise service will be impacted.

Third Party Terms & Conditions

As outlined in our standard terms above, UCP book many trusted third party providers on behalf of our customers, these services are subject to the providers terms and conditions and cancellation policies. These are, but are not limited to Face Painters, Animals, Magicians Photo Booth etc. Any of the services, where a third party is in operation will have a strict 90-day cancellation policy. All deposits are for our own admin and non-refundable.

Face Painting/ Glitter Tattoo Disclaimer

UCP pass on bookings to trusted third party professional painters and should any liability arise then it is the painter in attendance who will have to be contacted.
All face painters in attendance follow a strict code of practise regarding hygiene ensuring clean brushes and equipment throughout each event. In addition, following strict processes regarding the cleaning and disinfecting processes of all equipment after each event.
To ensure health and hygiene standards, we ask that our products remain untouched by anyone other than the face painter. Please ensure the supervision of children at all times.
As far as we are aware all products used are water based, and tested for use on the skin. They comply with FDA and EU regulations. However, please note that all cosmetics can, on rare occasions, result in an allergic reaction and we accept no liability for this, should any claim arise from the liability of the painter then you must contact them directly.
If this is the first occasion the person(s) utilising this service has had their face painted or have sensitive skin, there is a possibility that face painting may cause irritation. Please therefore ask for a patch test. If there is no reaction after 15 minutes, the person may be painted. It is your responsibility to advise us of any sensitivity prior to painting and we accept no liability for irritation caused.
Face painting is undertaken at the sole discretion of the artist. Face Painting artists generally do not paint the faces of children under the age of 3 for health and safety reasons.
At private events/parties, it is the responsibility of the organiser to obtain permission from parents/guardians prior to children receiving this service.
The face painting artist reserve the right to refuse to paint the face of any person who appears unwell or with medical conditions such as, but not limited to, cold sores, psoriasis, open wounds, broken skin, conjunctivitis or other eye infections, runny nose, infected skin, head lice.
UCP take no responsibility for the welfare or safety of persons waiting to be painted. Please ensure supervision of all children waiting to use this service at all times.
UCP advise the use of soap and water for the safe removal of Face Paint. Some paints may leave a slight tint on the skin, which should fade in a day or so.
All paints used are water-based and as such should not stain clothing. However, UCP nor the face painting artist are not liable for any damage to clothing or property. Should this occur please cold soak the item prior to washing.
The artist will not paint any person (regardless of age) against their wishes – including sleeping children.
The artist will not paint anything that they deem to be offensive, obscene and/or inappropriate for the event or group.
Please do not eat or drink whilst being painted. All persons wishing to be painted must present with a clean, dry face.
In order to ensure all users in the queue have their face painted the painter shall close the line generally 10-15 minutes prior to the end of the session; the painters’ decision on this is final.

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0141 280 4233 Office hours
Mon - Fri 09.30 - 15.00
Whatsapp/Text us: 07536092650

Or contact us via Email

Basic Contract Terms & Conditions

Please also refer to package terms and conditions for hire terms and conditions. The terms "days" refers to working days and any bank holidays or local public holidays cannot be classed as a working day.

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